Tel: +44 (0) 844 888 6464 Email:

Travel Claims Services Limited (TCS)

TCS is a company with a strong and experienced management team that can operate either as an extension to an established claims handling operation, or as a full third party claims outsource facility.

The company was formed in June 2003 as a specialist service provider to the travel insurance industry.

TCS can offer a bespoke full claims administration service covering all aspects of the claims process. It can also perform as an extension to its clients’ own claims handling operation providing a tailored service matching that provided by the client’s own in-house team. Alternatively TCS can handle individual elements of the claims process to suit individual clients needs.

TCS has ambitious plans to develop its service within the travel insurance sector in order to achieve a position of market leadership.

Travel Claims Services Limited is a wholly owned subsidiary of the multinational insurance and reinsurance company MAPFRE Asistencia Compañía Internacional De Seguros y Reaseguros, S.A. (MAPFRE). MAPFRE is authorised by the Dirección General de Seguros y Fondos de Pensiones and is subject to limited regulation by with the Financial Conduct Authority and the Prudential Regulation Authority (Firm Reference Number 203041), with a branch registered in England and Wales with company name MAPFRE Assistance (Company Number FC021974. Branch Number BR008042) and registered office at 5th Floor, Alpha House, 24a Lime Street, London EC3M 7HS. Details about the extent of our regulation by the Financial Conduct Authority and the Prudential Regulation Authority are available from us on request.


For further information about TCS please contact Jeremy Ixer at:

Maitland House, Warrior Square, Southend-on-sea, Essex, SS1 2JY

+44 (0) 844 888 6464

Opening Hours
Monday to Friday: 9am to 5pm
Saturday and Sunday: Closed

+44 (0) 844 888 3238